Privacy Policy

1. Introduction

Welcome to Ecora Ltd (“we,” “our,” or “us”). At Ecora, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website or services. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable laws.

2. Who We Are

Business Name: Ecora Ltd
Address: Krakowska 12A, 31-062 Kraków, Poland
Contact Email: gdpr@ecora.solutions

If you have any questions or concerns regarding this Privacy Policy, feel free to contact us.

3. What Data We Collect

We may collect the following types of personal data from you:

• Contact Information: Name, email address, and other details provided via newsletter sign-ups or subscription forms.

• Payment Information: Processed securely through Stripe. We do not store your payment card details.

• Behavioral Data: Data on how you use our website, collected via Google Analytics 4.

• Technical Information: IP address, browser type, and cookies, which are collected for analytics and essential website functionality.

4. How We Use Your Data

We use your personal data for the following purposes:

• Order Processing: To manage subscriptions and provide our services.

• Marketing: To send newsletters and promotional emails (with your consent).

• Analytics: To track user behavior on our website and improve our services.

• Compliance: To meet legal and regulatory obligations.

5. Cookies

Our website uses cookies for essential functionality and analytics.

• Essential Cookies: Required for the website to function properly.

• Analytics Cookies: Used for tracking user behavior via Google Analytics 4.

You can manage or withdraw your consent to cookies through our cookie consent banner or browser settings.

6. Sharing Your Data

We only share your personal data with trusted third parties to facilitate our services:

• Stripe: For secure payment processing.

• Google Analytics 4: For tracking and analyzing website usage.

• Mailchimp: For sending newsletters and marketing emails.

We ensure that all third-party services comply with GDPR and other applicable laws.

7. Your Rights Under GDPR

As an EU resident, you have the following rights regarding your personal data:

1. Access: Request a copy of the data we hold about you.

2. Correction: Correct inaccurate or incomplete data.

3. Deletion: Request the deletion of your data (“right to be forgotten”).

4. Data Portability: Obtain a copy of your data in a structured, commonly used format.

5. Withdraw Consent: Withdraw consent for marketing emails or analytics tracking at any time.

6. Complaint: File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise these rights, please email us at gdpr@ecora.solutions.

8. Data Security

We take all necessary measures to protect your personal data, including:

• Encryption of sensitive information.

• Secure servers and firewalls.

• Regular security assessments.

While we do our best to safeguard your information, no online platform can guarantee 100% security.

9. Retention of Data

We will only retain your personal data for as long as necessary to:

• Provide our services.

• Fulfill legal, regulatory, or accounting requirements.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any updates will be posted on this page, and where appropriate, we’ll notify you via email.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: gdpr@ecora.solutions
Address: Krakowska 12A, 31-062 Kraków, Poland